FAQ'S

What is the recommended age for play?

Our Town is appropriate for children 6-years-old and under. Children seven-years-old and older may accompany their younger siblings, but will be asked to leave the town if they are not playing in a manner that's appropriate for our toddler based facility.


What forms of payment do you accept?

We accept Visa, Mastercard, and cash.


Does everyone have to take off their shoes?

Yes. All children and adults are required to wear socks in our play area. No shoes are allowed beyond the reception desk. Bring your own socks or Pay and Get from the reception desk.


How long can we stay at play.?

There is not a time limit; You will be charged based on the hours of play inside the town.


Do you sell food and/or drinks?

Savouries and beverages are available for refreshment only on the weekend.


Is food allowed in the Town?

Outside food and drinks are not permitted inside the town.


How often are toys cleaned?

Our toys are cleaned all day long, every day by our staff. There are Wipes placed throughout the facility; If you know your child had a particular item in his/her mouth, please use one of the wipes to clean the item before allowing the item to return to the play floor.


Do you have an area for breastfeeding?

We do not have a specific "breastfeeding area"; Please check the reception, we will arrange a place for you.


Does Toddle Town have free WiFi?

Yes. Feel Free to check the reception desk for the password.


Can I rent the Party Hall for events other than birthday parties?

Yes! Town is available for private events such as fundraisers, field trips, baby showers, family gathering and Naming Ceremonies, etc.


What is expected from parents and caregivers while at play.?

Parents are expected to:
monitor their children to ensure the safety of their child(ren) and other children.
make certain that their child is playing in an appropriate manner, which includes: not causing harm to him/herself or other children playing and not causing unnecessary harm or damage to the toys, walls, or structures within our space.
help keep walkways clear of toys at all times for the safety of all children playing in our facility.
Picking up the toys that your child may or may not have played with, helps our town stay tidy and teaches our children to clean up after themselves and to respect public spaces.


Is Toddle Town 100% safe for my baby/child?

Toddle Town is a safe place for babies and children, but it is not free from every risk of injury. Our facility is not a padded room filled with pillows. The walls, floors, doors, fixtures, structures, and many of the toys are made of wood or other hard materials; It is possible for these things to be a source of minor injuries. The other humans in the town are also potential sources of injuries. The environment at Town is as safe as necessary, not as safe as possible {because isolated, padded rooms aren't what we had in mind when we set out to build an imaginative indoor playground for children}. Again, we'd like to remind you that it is the parent/caregivers' responsibility to ensure the safety of their child while at play.


Do you sell gift certificates?

Not at this time.


Can I drop my children off for Open Play?

No, parents/caregivers must stay with their children and are 100% responsible for monitoring their children while in our facility. We do have Datenight Program where you can drop the children after Registration 24 hours in prior.


What classes do you offer?

Not at this time.


Is your facility wheelchair accessible?

Not at this time. We are working on it.


Is it a Daycare Centre?

No.


Do you offer Afterschool Program?

Yes. You/School Bus can drop the kids after school and we will provide a Safe and Fun environment in our town. We help complete the homework, or take a nap or just play until the parents come to pick them up.